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March 17, 2020


Dear Customer,

The coronavirus (COVID-19) outbreak is now considered to be a national emergency. For most of us, it has created a great deal of uncertainty and concern. We at El Dorado Savings Bank believe it is important to remind everyone that the health of our customers and employees is for us, a top priority. We have a senior management response team monitoring the World Health Organization (WHO), the Center for Disease Control (CDC), and our local public health departments for updates and preventive measures for dealing with the outbreak.

We would like to remind our customers of the different options available for remote banking. Our CeB (www.eldoradosavingsbank.com) application for internet Banking and our mobile banking app can be accessed from almost anywhere 24 hours a day. They enable you to check balances, transfer funds, check statements and pay bills online. Our mobile app will even accept deposit checks.

We still offer our 24-Hour Telephone Banking Service (800) 888-7739 for when you don’t want to use a computer or smart phone for your banking, and of course, our ATMs are available for deposits, cash withdrawals and transfers between your accounts.

If you would prefer to call us with a question or request, our Call Center (800) 222-8999 is fully staffed and available for dedicated assistance Monday thru Thursday 8:30AM until 5:00PM and on Friday 8:30AM until 6:00PM.

For customers that still need to come into our branches, we have augmented daily cleaning procedures with the use of strong disinfectant products on high-touch surfaces, and are educating branch teams on best practices as recommended by the CDC. If any changes to our hours of operations are required we will post a notice on our website (www.eldoradosavings.com) and at the branch location.

If you have been negatively impacted by illness due to COVID-19, and need additional assistance related to your El Dorado account, please contact us and let us know.

Finally, we feel it is important to remind you that criminals often use emergency declarations and fear to enact their scams. Remember, no one from El Dorado Savings Bank will ever call or email you asking for your personal information, username, or passwords. Never share any of these details with anyone contacting you.

We will continue to closely monitor the COVID-19 emergency situation and evaluate additional measures to support our customers and employees.

Thank you,

John A. Cook,
Chief Executive Officer

 

 

 


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